Do good

We are looking to integrate purpose into everything we do – and this includes generating value for our customers, broker partners and vendors.

ESG highlight

Sustainable Investment Policy

At Gore Mutual, we turn our profits toward a better tomorrow. Our Sustainable Investment Policy ensures that material ESG (environmental, social and governance) factors are considered in investment decisions made on our behalf.

Gore Mutual Broker and Customer Experience Program

At Gore Mutual, we are committed to providing exceptional experience for our customers and brokers that align with our​

values and vision. The newly implemented Gore Mutual Broker and Customer Experience Program, a comprehensive and innovative system, enables us to measure and enhance our performance across the business.​

Responsible Procurement

In 2023, our focus was on evaluating our current strategic vendors against ESG criteria, in alignment with the new Category Management Process.​

​We launched a pilot program with a draft Vendor Code of Conduct outlining key expectations regarding environmental sustainability, human rights and labor practices, ethics, and governance.​

More resilient underwriting

Underwriting is at the core of our business and how we can better prepare ourselves and protect our customers for the unexpected. We also know that there are opportunities to leverage our underwriting and core business to adapt to and mitigate the impacts of climate change.​

​See our latest updates on climate initiatives below

Case study

Response to BC Fires

Several wildfires wreaked havoc in Kelowna and the Shuswap areas of British Columba, leading to evacuations and a state of emergency. Watch our video to see how we responded

Loss Prevention

Available through VIP Endorsement, after a loss that is not otherwise excluded, we will pay up to $2,500 for expenses incurred for the installation of an approved loss prevention device to protect the dwelling from the same loss occurring again

Mass evacuation

Weather-related natural disasters are becoming more frequent and more powerful. For mass evacuations arising as a direct result of a sudden or accidental event, we have increased the timeframe for living expenses incurred to 30 days from the date of the order of evacuation.

Green products

Personal lines customers with our VIP Endorsement can replace damaged items with environmentally friendly products. We’ll pay an additional amount – up to 2% of the homeowners single policy limit – when the customer uses qualifying green products to repair or replace lost or damaged dwellings, detached private structures, home appliances and home electronics.

Partnership spotlight: Ecoclaim

In 2023, we introduced several pivotal changes to our claims process to elevate our service and operational efficiency. This included our EcoClaim program, which is a significant leap towards sustainable claims management. ​

Download our ESG report

Our Environmental, Social & Governance Report is now available for download. Check it out to see our baseline metrics, our community impact, and how we’re building toward a more sustainable, more equitable future.