Emergency
Response

Helping customers during a severe weather event

Our ClaimCare Mobile Response Team is on the ground and ready to help customers

Tornado in Barrie – If you need to make a claim, please call us at 1-800-265-8600.

Wildfires in British Columbia – For immediate, on-ground assistance, please call our ClaimCare Advisor, Isaac Madengu at 263-333-8516. If you need to make a claim, please call us at 1-800-265-8600.

To find our Mobile Response Team’s current location, visit our pages on Twitter, Facebook, Instagram and LinkedIn.

Ready to help customers when a natural disaster happens

We monitor weather events so that we can quickly deploy our claims team to assist customers in need. When a natural disaster happens, we’ll mobilize our ClaimCare Mobile Response Team to provide customers with information and guidance, or if you need to make a claim.

Taking care of customers

We make sure to contact customers right away so that you have the information and guidance you need, or to assist you if you experience a loss due to a covered weather event.

We’re here for you

Experiencing a loss caused by floods, wildfires, or any other insured natural disaster event requires special claims handling. Whether you’re affected by an evacuation order or have to leave your home or property to protect your safety, we’re with you every step of the way.

Need to make a claim?

Whether it’s an automobile or property personal or commercial insurance policy, we’re available 24/7 to start your claim.

In British Columbia, Western Canada and Eastern Canada

Call your insurance broker

Or call us at 1-800-265-8600

In Ontario

Call your insurance broker

Or call us at 1-844-974-GORE(4673)

Your property insurance policy – what’s covered

Your insurance coverage helps pay for the cost to repair or replace damaged property if you experienced a loss due to a covered event.

Your property insurance policy also provides additional coverage

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Personal insurance

If you are under a mandatory evacuation order, we may advance emergency funds to help you set up temporary accommodations. Any funds issued in advance will be considered when settling your claim.

If you need to leave your home to ensure your safety, you may be able to have some expenses reimbursed.

In both situations, make sure to keep all your receipts for items such as accommodations, food and transportation.

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Business insurance

If you are under a mandatory evacuation order, your business insurance policy may have coverage for loss of business as a result of the order.

Please contact your insurance broker to check if you have this coverage and for more information.

Get helpful information about emergency preparedness

Learn more about emergency preparedness from The Insurance Bureau of Canada. Go to www.ibc.ca. 

Get helpful tips from the Government of Canada. Go to www.getprepared.gc.ca.  

The content in this website is for information only. The insurance products and services described are subject to terms, conditions, restrictions and exclusions.

For complete details, please refer to your policy wording or contact your insurance broker.