Emergency
Response

Helping customers during a severe weather event

Flooding in British Columbia – Our ClaimCare Advisors are ready to help

If you need to make a claim, call us at 1-844-974-GORE(4673).

Our thoughts are with those affected by this event and we continue to monitor the situation closely. For updates on our response, visit our pages on Twitter, Facebook, Instagram and LinkedIn.

Ready to help customers when a natural disaster happens

We monitor weather events so that we can quickly deploy our claims team to assist customers in need. When a natural disaster happens, we’ll mobilize our ClaimCare Mobile Response Team to provide customers with information and guidance, or if you need to make a claim.

Taking care of customers

We make sure to contact customers right away so that you have the information and guidance you need, or to assist you if you experience a loss due to a covered weather event.

We’re here for you

Experiencing a loss caused by floods, wildfires, or any other insured natural disaster event requires special claims handling. Whether you’re affected by an evacuation order or have to leave your home or property to protect your safety, we’re with you every step of the way.

Your property insurance policy – what’s covered

Your insurance coverage helps pay for the cost to repair or replace damaged property if you experienced a loss due to a covered event.

Your property insurance policy also provides additional coverage

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Personal insurance

If you are under a mandatory evacuation order, we may advance emergency funds to help you set up temporary accommodations. Any funds issued in advance will be considered when settling your claim.

If you need to leave your home to ensure your safety, you may be able to have some expenses reimbursed.

In both situations, make sure to keep all your receipts for items such as accommodations, food and transportation.

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Business insurance

If you are under a mandatory evacuation order, your business insurance policy may have coverage for loss of business as a result of the order.

Please contact your insurance broker to check if you have this coverage and for more information.

Ready to make a claim?

You can contact your broker or contact us at 1-844-974-GORE(4673)

 

Whichever way you choose to report an insurance claim, we’ll be ready to help you through the claim process.

Get helpful information about emergency preparedness

Learn more about emergency preparedness from The Insurance Bureau of Canada. Go to www.ibc.ca.
Get helpful tips from the Government of Canada. Go to www.getprepared.gc.ca.  

Learn more about water

Visit these websites for resources on water damage and what you can do to protect your home.

Go to the Insurance Bureau of Canada (IBC)

Go to The Institute for Catastrophic Loss Reduction (ICLR)

Go to the Government of Canada

The content in this website is for information only. The insurance products and services described are subject to terms, conditions, restrictions and exclusions.

For complete details, please refer to your policy wording or contact your insurance broker.