Following severe storms and flooding in Ottawa, Gore Mutual's claims teams quickly mobilized to support affected customers, providing responsive service and on-the-ground assistance when it mattered most.

Claims trends across auto, property, and fraud continue to evolve, driven by rising verification needs, more complex investigations, and increasing identity‑related risks. We outline where claims are shifting and how you can take action with your clients moving forward.

Starting November 5, Gore Mutual is retiring the Property Queue to simplify claims. Brokers will connect directly with the handling adjuster from day one, supported by our Concierge team in Guidewire. Expect faster resolutions, clearer communication, and a smoother experience.