What’s new

A new era for mutual insurance

Corporate

October 02, 2025

Gore Mutual’s CFO & Executive Integration Lead, Lyndsay Monk, shares our merger vision in “A New Era for Mutual Insurance,” featured in the Sept/Oct issue of the Advocate magazine. The article outlines what the proposed merger with Beneva means for brokers, members, and communities as we look ahead to 2026.

Broker Circle is going biweekly

Corporate

October 02, 2025

Starting this month, Broker Circle is going biweekly. We’ve refreshed the format to make updates easier to navigate and more effective—part of our ongoing commitment to transparency and stronger communication with our broker partners.

Supporting brokers and customers through postal strike disruptions

Corporate

September 26, 2025

Due to the Canada Post strike announced on September 25, 2025, Gore Mutual has introduced temporary mailing and courier procedures to reduce service disruptions. Non-essential mail will be held until the strike ends, and courier services will continue. 

Personal lines

Facing the flames: How Gore Mutual is leading through Canada’s wildfire crisis

July 24, 2025

As Canada faces one of its most severe wildfire seasons, Gore’s Vice President, Claims Operations, APD & Property, Mikael Honore, shares timely insights on how Gore Mutual is stepping up to protect communities. Read how we're combining compassion, innovation, and action to make a difference. 

New rating territories, revised resources: What’s new in personal auto at Gore

July 24, 2025

Gore is updating the Personal Auto rating territories as part of the Financial Services Regulatory Authority of Ontario (FSRA) Territories Test and Learn Environment. These enhancements support a more sophisticated, market-aligned pricing framework that more accurately reflects today’s driving patterns.

Updated personal property eligibility for rented dwellings and plumbing risk

July 24, 2025

Gore is updating eligibility rules for rented dwellings and certain plumbing materials. Here’s what you need to know.

Stay connected with our monthly refresher courses

July 24, 2025

Refresh your knowledge of Gore’s Personal Lines products and Guidewire with our upcoming live virtual training sessions.

Commercial lines

A deeper look at our segments: Realty

September 18, 2025

Take a closer look at one of our Commercial Lines segments this month. This quick-reference guide outlines the types of businesses we’re looking for, key underwriting considerations, and a real-world example of a successful account we wrote.

System enhancements: Updates to Guidewire and Billing Access

August 21, 2025

Gore Mutual has streamlined Guidewire and billing systems for broker partners. You’ll now get email alerts for completed referred activities, and legacy billing tools and public site payment options are being phased out to simplify processes.

A deeper look: Retail

August 21, 2025

Gore is open to a wide range of retail operations—from beauty and apparel to food, electronics, and home goods. We look for clean, well-managed businesses with strong security and loss control. Read more about our appetite, underwriting tips, and how we support retail clients across Canada.

Facing the flames: How Gore Mutual is leading through Canada’s wildfire crisis

July 24, 2025

As Canada faces one of its most severe wildfire seasons, Gore’s Vice President, Claims Operations, APD & Property, Mikael Honore, shares timely insights on how Gore Mutual is stepping up to protect communities. Read how we're combining compassion, innovation, and action to make a difference. 

Corporate

National Day for Truth and Reconciliation – office closure notice

September 18, 2025

Each year, September 30 marks National Day for Truth and Reconciliation in Canada. Please note that all of our offices will be closed. 

Auto theft is declining—and prevention is driving the change

August 21, 2025

Auto theft is down 19.1% nationwide, with Ontario and Quebec leading the way. Gore Mutual is proud to support this progress through national strategy leadership and our Tag Tracking program—a simple, effective way to protect high-risk vehicles.

Action required: Bookmark your new Guidewire Cloud Link

August 21, 2025

Starting August 27, your old Guidewire link will no longer redirect. Please bookmark the new login link now to avoid access issues. If it doesn’t work, try clearing your browser cache.

 

Gore Mutual’s 2024 Sustainability Report is here

July 24, 2025

We’re proud to share how we’re putting purpose into action—supporting brokers, strengthening communities, and building a more resilient mutual.

System status

Experiencing technical or system issues? Find out our latest updates and the progress we've made via the table below.

Issue Current status
Broker statements on GoBroker not available Resolved – September statements are now available
Loss Descriptions that are longer than 60 characters are causing downloads to fail Resolved - Issue has been corrected and brokers will no longer be impacted by this issue.
Gore Mutual was unable to send daily customer auto records to IBC/GISA, resulting in some customers encountering difficulties renewing their license plates Resolved – we are now able to share customer data with IBC and GISA and customers can now renew their license plates without challenges.
Downloads are not being re-triggered if they fail, resulting in brokers manually retriggering failed downloads in Guidewire or calling NUO In progress – We’ve made improvements, with more work ongoing and you will see a reduction in occurrences.
eDocs are failing due to document generation failure Identified – we are aware of this issue and will provide an update once available.
Downloads are not being received, resulting in manual retrieval from Guidewire policy system In progress – we’ve made improvements but you may experience intermittent issues with downloads.

Issue: Broker statements on GoBroker not available

Current status: Resolved – September statements are now available

Issue: Loss Descriptions that are longer than 60 characters are causing downloads to fail

Current status: Resolved - Issue has been corrected and brokers will no longer be impacted by this issue.

Issue: Gore Mutual was unable to send daily customer auto records to IBC/GISA, resulting in some customers encountering difficulties renewing their license plates

Current status: Resolved – we are now able to share customer data with IBC and GISA and customers can now renew their license plates without challenges.

Issue: Downloads are not being re-triggered if they fail, resulting in brokers manually retriggering failed downloads in Guidewire or calling NUO

Current status: In progress – We’ve made improvements, with more work ongoing and you will see a reduction in occurrences.

Issue: eDocs are failing due to document generation failure

Current status: Identified – we are aware of this issue and will provide an update once available.

Issue: Downloads are not being received, resulting in manual retrieval from Guidewire policy system

Current status: In progress – we’ve made improvements but you may experience intermittent issues with downloads.