What’s new

Have you completed the Gore Mutual Broker Engagement Survey?

Corporate

June 17, 2025

Complete the survey by June 30 and you’ll be entered into a draw to win one of five $500 Amazon gift cards.

Free Tag installation offers fully claimed – $100 subsidy remains available

Commercial Lines

June 13, 2025

Thanks to incredible demand, all free Tag installation slots have been filled! But there's still great news—your clients can secure a $100 subsidy for approved aftermarket tracking devices to help protect their vehicles. Don't miss out on this valuable offer!

Strategic enhancements for personal property Homeowner pricing in BC

Personal Lines

June 13, 2025

Discover new quoting opportunities through enhancements to our personal property pricing, aimed at providing more value in key BC segments.

Personal lines

Competitive new pricing for personal property in effect

May 20, 2025

Unlock new quoting opportunities with targeted enhancements to our personal property pricing — designed to deliver more competitive rates and added value across key Ontario markets. 

Final reminder: Get sponsored for DASH by June 30 to avoid disruption 

May 20, 2025

All brokerages must be sponsored for DASH by June 30 to ensure uninterrupted access to auto insurance reporting. AutoPlus will no longer be supported. Now is the time to make the switch. If your brokerage does not switch over to DASH by June 30, you will no longer have the ability to run auto insurance reports with us.

Updates to Ontario PPV

May 16, 2025

As part of our commitment to adapt to market trends, we’re updating our rating of Ontario Personal Private Vehicles (PPV) policies. These changes will help us better reflect current market conditions and continue delivering strong value to our partners and customers.

 

Navigating the rising tide of catastrophes– Understanding your binding authority

April 14, 2025

As catastrophic events like flooding, wildfires, and earthquakes occur more frequently, familiarize yourself with your broker binding authority in these cases.

Commercial lines

Exciting News: Free Tag Installation for IRCA Vehicles Continues!

April 23, 2025

Gore Mutual is extending our offer for free Tag installation for IRCA vehicles!

Navigating the rising tide of catastrophes– Understanding your binding authority

April 14, 2025

As catastrophic events like flooding, wildfires, and earthquakes occur more frequently, familiarize yourself with your broker binding authority in these cases.

Call for Broker Feedback-SABS

April 14, 2025

Ontario is making Accident Benefits more flexible. Tell us how we can help you inform your customers.

Updates to our CSIO eDocs

March 03, 2025

Gore Mutual is introducing new eDocs standards, including liability certificates for auto policies. The implementation is designed to be seamless, but brokers are encouraged to verify that their systems recognize the updated codes after March 8.

Corporate

Keeping you informed: New updates to you and your customers during Canada Post National Strike

May 22, 2025

Gore Mutual has implemented temporary measures in place to minimize service disruptions to your customers’ service.

Guidewire collection notice

May 19, 2025

Starting June 1, 2025, overdue 2025 balances may be sent to collections as we return to our standard process.

Update on eDocs delivery in Guidewire

April 22, 2025

We are aware of ongoing eDocs failures due to a known bug. Rest assured our team is working on a solution, to be implemented by this summer.

 

 

Guidewire print quote feature is now available for personal property

March 04, 2025

You can now streamline your personal property quoting process with Guidewire's print quote feature. 

System status

Experiencing technical or system issues? Find out our latest updates and the progress we've made via the table below.

Issue Current status
Broker statements on GoBroker not available Resolved – September statements are now available
Loss Descriptions that are longer than 60 characters are causing downloads to fail Resolved - Issue has been corrected and brokers will no longer be impacted by this issue.
Gore Mutual was unable to send daily customer auto records to IBC/GISA, resulting in some customers encountering difficulties renewing their license plates Resolved – we are now able to share customer data with IBC and GISA and customers can now renew their license plates without challenges.
Downloads are not being re-triggered if they fail, resulting in brokers manually retriggering failed downloads in Guidewire or calling NUO In progress – We’ve made improvements, with more work ongoing and you will see a reduction in occurrences.
eDocs are failing due to document generation failure Identified – we are aware of this issue and will provide an update once available.
Downloads are not being received, resulting in manual retrieval from Guidewire policy system In progress – we’ve made improvements but you may experience intermittent issues with downloads.

Issue: Broker statements on GoBroker not available

Current status: Resolved – September statements are now available

Issue: Loss Descriptions that are longer than 60 characters are causing downloads to fail

Current status: Resolved - Issue has been corrected and brokers will no longer be impacted by this issue.

Issue: Gore Mutual was unable to send daily customer auto records to IBC/GISA, resulting in some customers encountering difficulties renewing their license plates

Current status: Resolved – we are now able to share customer data with IBC and GISA and customers can now renew their license plates without challenges.

Issue: Downloads are not being re-triggered if they fail, resulting in brokers manually retriggering failed downloads in Guidewire or calling NUO

Current status: In progress – We’ve made improvements, with more work ongoing and you will see a reduction in occurrences.

Issue: eDocs are failing due to document generation failure

Current status: Identified – we are aware of this issue and will provide an update once available.

Issue: Downloads are not being received, resulting in manual retrieval from Guidewire policy system

Current status: In progress – we’ve made improvements but you may experience intermittent issues with downloads.