What’s new

Gore Mutual’s 2024 Sustainability Report is here

Corporate

July 24, 2025

We’re proud to share how we’re putting purpose into action—supporting brokers, strengthening communities, and building a more resilient mutual.

Facing the flames: How Gore Mutual is leading through Canada’s wildfire crisis

As Canada faces one of its most severe wildfire seasons, Gore’s Vice President, Claims Operations, APD & Property, Mikael Honore, shares timely insights on how Gore Mutual is stepping up to protect communities. Read how we're combining compassion, innovation, and action to make a difference. 

Guidewire Cloud is now live

Commercial Lines

July 24, 2025

Our transition to Guidewire Cloud was successfully completed on July 14. Thank you for your continued partnership.

Personal lines

New rating territories, revised resources: What’s new in personal auto at Gore

July 24, 2025

Gore is updating the Personal Auto rating territories as part of the Financial Services Regulatory Authority of Ontario (FSRA) Territories Test and Learn Environment. These enhancements support a more sophisticated, market-aligned pricing framework that more accurately reflects today’s driving patterns.

Updated personal property eligibility for rented dwellings and plumbing risk

July 24, 2025

Gore is updating eligibility rules for rented dwellings and certain plumbing materials. Here’s what you need to know.

Stay connected with our monthly refresher courses

July 24, 2025

Refresh your knowledge of Gore’s Personal Lines products and Guidewire with our upcoming live virtual training sessions.

Strategic enhancements for personal property Homeowner pricing in BC

June 13, 2025

Discover new quoting opportunities through enhancements to our personal property pricing, aimed at providing more value in key BC segments.

Commercial lines

A deeper look at our target segments: Business and Personal Services

July 24, 2025

Take a closer look at one of our Commercial Lines segments this month. This quick-reference guide outlines the types of businesses we’re looking for, key underwriting considerations, and a real-world example of a successful account we wrote.

Free Tag installation offers fully claimed – $100 subsidy remains available

June 13, 2025

Thanks to incredible demand, all free Tag installation slots have been filled! But there's still great news—your clients can secure a $100 subsidy for approved aftermarket tracking devices to help protect their vehicles. Don't miss out on this valuable offer!

Exciting News: Free Tag Installation for IRCA Vehicles Continues!

April 23, 2025

Gore Mutual is extending our offer for free Tag installation for IRCA vehicles!

Navigating the rising tide of catastrophes– Understanding your binding authority

April 14, 2025

As catastrophic events like flooding, wildfires, and earthquakes occur more frequently, familiarize yourself with your broker binding authority in these cases.

Corporate

Have you completed the Gore Mutual Broker Engagement Survey?

June 17, 2025

Complete the survey by June 30 and you’ll be entered into a draw to win one of five $500 Amazon gift cards.

Keeping you informed: New updates to you and your customers during Canada Post National Strike

May 22, 2025

Gore Mutual has implemented temporary measures in place to minimize service disruptions to your customers’ service.

Guidewire collection notice

May 19, 2025

Starting June 1, 2025, overdue 2025 balances may be sent to collections as we return to our standard process.

Update on eDocs delivery in Guidewire

April 22, 2025

We are aware of ongoing eDocs failures due to a known bug. Rest assured our team is working on a solution, to be implemented by this summer.

 

 

System status

Experiencing technical or system issues? Find out our latest updates and the progress we've made via the table below.

Issue Current status
Broker statements on GoBroker not available Resolved – September statements are now available
Loss Descriptions that are longer than 60 characters are causing downloads to fail Resolved - Issue has been corrected and brokers will no longer be impacted by this issue.
Gore Mutual was unable to send daily customer auto records to IBC/GISA, resulting in some customers encountering difficulties renewing their license plates Resolved – we are now able to share customer data with IBC and GISA and customers can now renew their license plates without challenges.
Downloads are not being re-triggered if they fail, resulting in brokers manually retriggering failed downloads in Guidewire or calling NUO In progress – We’ve made improvements, with more work ongoing and you will see a reduction in occurrences.
eDocs are failing due to document generation failure Identified – we are aware of this issue and will provide an update once available.
Downloads are not being received, resulting in manual retrieval from Guidewire policy system In progress – we’ve made improvements but you may experience intermittent issues with downloads.

Issue: Broker statements on GoBroker not available

Current status: Resolved – September statements are now available

Issue: Loss Descriptions that are longer than 60 characters are causing downloads to fail

Current status: Resolved - Issue has been corrected and brokers will no longer be impacted by this issue.

Issue: Gore Mutual was unable to send daily customer auto records to IBC/GISA, resulting in some customers encountering difficulties renewing their license plates

Current status: Resolved – we are now able to share customer data with IBC and GISA and customers can now renew their license plates without challenges.

Issue: Downloads are not being re-triggered if they fail, resulting in brokers manually retriggering failed downloads in Guidewire or calling NUO

Current status: In progress – We’ve made improvements, with more work ongoing and you will see a reduction in occurrences.

Issue: eDocs are failing due to document generation failure

Current status: Identified – we are aware of this issue and will provide an update once available.

Issue: Downloads are not being received, resulting in manual retrieval from Guidewire policy system

Current status: In progress – we’ve made improvements but you may experience intermittent issues with downloads.