What’s new
Exciting News: Free Tag Installation for IRCA Vehicles Continues!
April 23, 2025
Gore Mutual is extending our offer for free Tag installation for IRCA vehicles!
Update on eDocs delivery in Guidewire
April 22, 2025
We are aware of ongoing eDocs failures due to a known bug. Rest assured our team is working on a solution, to be implemented by this summer.
Navigating the rising tide of catastrophes– Understanding your binding authority
Commercial Lines, Personal Lines
April 14, 2025
As catastrophic events like flooding, wildfires, and earthquakes occur more frequently, familiarize yourself with your broker binding authority in these cases.
Personal lines
Call for Broker Feedback-SABS
April 14, 2025
Ontario is making Accident Benefits more flexible. Tell us how we can help you inform your customers.
Streamlining geocoding for Personal Lines and IRCA
April 11, 2025
We listened to your feedback and are improving our geocoding process. Say goodbye to geocode errors and hello to a more efficient and easier way to bind business with us.
Updates to Strata rates to soon take effect
March 19, 2025
Gore Mutual is adjusting Strata rates to support pricing stability and target segment alignment. A rate increase takes effect March 28 for new business and May 27 for renewals.
Make the move to DASH—Gore Mutual’s new standard for auto insurance reporting
March 18, 2025
Gore Mutual is transitioning to DASH exclusively for its driver history reports. If you haven’t already, you’ll want to transition to DASH today to discover the new standard in auto insurance reporting.
Commercial lines
Call for Broker Feedback-SABS
April 14, 2025
Ontario is making Accident Benefits more flexible. Tell us how we can help you inform your customers.
Updates to our CSIO eDocs
March 03, 2025
Gore Mutual is introducing new eDocs standards, including liability certificates for auto policies. The implementation is designed to be seamless, but brokers are encouraged to verify that their systems recognize the updated codes after March 8.
Celebrating our shared success: Recent commercial highlights
January 23, 2025
We’re thrilled to share some of our recent commercial successes with you!
Celebrating our shared success: Recent commercial highlights
December 16, 2024
We’re excited to celebrate the momentum we’ve built with some of our recent commercial successes. These achievements showcase the power of our partnerships and the value we can create together.
Corporate
Guidewire print quote feature is now available for personal property
March 04, 2025
You can now streamline your personal property quoting process with Guidewire's print quote feature.
Ensuring efficient communication with our Underwriting Team: The importance of entering your Broker Code
March 03, 2025
Discover how entering your broker code can enhance your communication with our Underwriting team and reduce wait times.
Celebrating our shared success: Recent commercial highlights
March 01, 2025
We're thrilled to share some of our recent commercial successes with you.
2024 Financial Results
February 28, 2025
Hear from our Chief Financial Officer, Lyndsay Monk, on our results from last year and our outlook for 2025.
System status
Experiencing technical or system issues? Find out our latest updates and the progress we've made via the table below.
| Issue | Current status |
|---|---|
| Broker statements on GoBroker not available | Resolved – September statements are now available |
| Loss Descriptions that are longer than 60 characters are causing downloads to fail | Resolved - Issue has been corrected and brokers will no longer be impacted by this issue. |
| Gore Mutual was unable to send daily customer auto records to IBC/GISA, resulting in some customers encountering difficulties renewing their license plates | Resolved – we are now able to share customer data with IBC and GISA and customers can now renew their license plates without challenges. |
| Downloads are not being re-triggered if they fail, resulting in brokers manually retriggering failed downloads in Guidewire or calling NUO | In progress – We’ve made improvements, with more work ongoing and you will see a reduction in occurrences. |
| eDocs are failing due to document generation failure | Identified – we are aware of this issue and will provide an update once available. |
| Downloads are not being received, resulting in manual retrieval from Guidewire policy system | In progress – we’ve made improvements but you may experience intermittent issues with downloads. |
Issue: Broker statements on GoBroker not available
Current status: Resolved – September statements are now available
Issue: Loss Descriptions that are longer than 60 characters are causing downloads to fail
Current status: Resolved - Issue has been corrected and brokers will no longer be impacted by this issue.
Issue: Gore Mutual was unable to send daily customer auto records to IBC/GISA, resulting in some customers encountering difficulties renewing their license plates
Current status: Resolved – we are now able to share customer data with IBC and GISA and customers can now renew their license plates without challenges.
Issue: Downloads are not being re-triggered if they fail, resulting in brokers manually retriggering failed downloads in Guidewire or calling NUO
Current status: In progress – We’ve made improvements, with more work ongoing and you will see a reduction in occurrences.
Issue: eDocs are failing due to document generation failure
Current status: Identified – we are aware of this issue and will provide an update once available.
Issue: Downloads are not being received, resulting in manual retrieval from Guidewire policy system
Current status: In progress – we’ve made improvements but you may experience intermittent issues with downloads.