June 17, 2025
Complete the survey by June 30 and you’ll be entered into a draw to win one of five $500 Amazon gift cards.
June 13, 2025
Thanks to incredible demand, all free Tag installation slots have been filled! But there's still great news—your clients can secure a $100 subsidy for approved aftermarket tracking devices to help protect their vehicles. Don't miss out on this valuable offer!
June 13, 2025
Discover new quoting opportunities through enhancements to our personal property pricing, aimed at providing more value in key BC segments.
May 20, 2025
Unlock new quoting opportunities with targeted enhancements to our personal property pricing — designed to deliver more competitive rates and added value across key Ontario markets.
May 20, 2025
All brokerages must be sponsored for DASH by June 30 to ensure uninterrupted access to auto insurance reporting. AutoPlus will no longer be supported. Now is the time to make the switch. If your brokerage does not switch over to DASH by June 30, you will no longer have the ability to run auto insurance reports with us.
May 16, 2025
As part of our commitment to adapt to market trends, we’re updating our rating of Ontario Personal Private Vehicles (PPV) policies. These changes will help us better reflect current market conditions and continue delivering strong value to our partners and customers.
April 14, 2025
As catastrophic events like flooding, wildfires, and earthquakes occur more frequently, familiarize yourself with your broker binding authority in these cases.
April 23, 2025
Gore Mutual is extending our offer for free Tag installation for IRCA vehicles!
April 14, 2025
As catastrophic events like flooding, wildfires, and earthquakes occur more frequently, familiarize yourself with your broker binding authority in these cases.
April 14, 2025
Ontario is making Accident Benefits more flexible. Tell us how we can help you inform your customers.
March 03, 2025
Gore Mutual is introducing new eDocs standards, including liability certificates for auto policies. The implementation is designed to be seamless, but brokers are encouraged to verify that their systems recognize the updated codes after March 8.
May 22, 2025
Gore Mutual has implemented temporary measures in place to minimize service disruptions to your customers’ service.
May 19, 2025
Starting June 1, 2025, overdue 2025 balances may be sent to collections as we return to our standard process.
April 22, 2025
We are aware of ongoing eDocs failures due to a known bug. Rest assured our team is working on a solution, to be implemented by this summer.
March 04, 2025
You can now streamline your personal property quoting process with Guidewire's print quote feature.
Experiencing technical or system issues? Find out our latest updates and the progress we've made via the table below.
| Issue | Current status |
|---|---|
| Broker statements on GoBroker not available | Resolved – September statements are now available |
| Loss Descriptions that are longer than 60 characters are causing downloads to fail | Resolved - Issue has been corrected and brokers will no longer be impacted by this issue. |
| Gore Mutual was unable to send daily customer auto records to IBC/GISA, resulting in some customers encountering difficulties renewing their license plates | Resolved – we are now able to share customer data with IBC and GISA and customers can now renew their license plates without challenges. |
| Downloads are not being re-triggered if they fail, resulting in brokers manually retriggering failed downloads in Guidewire or calling NUO | In progress – We’ve made improvements, with more work ongoing and you will see a reduction in occurrences. |
| eDocs are failing due to document generation failure | Identified – we are aware of this issue and will provide an update once available. |
| Downloads are not being received, resulting in manual retrieval from Guidewire policy system | In progress – we’ve made improvements but you may experience intermittent issues with downloads. |
Issue: Broker statements on GoBroker not available
Current status: Resolved – September statements are now available
Issue: Loss Descriptions that are longer than 60 characters are causing downloads to fail
Current status: Resolved - Issue has been corrected and brokers will no longer be impacted by this issue.
Issue: Gore Mutual was unable to send daily customer auto records to IBC/GISA, resulting in some customers encountering difficulties renewing their license plates
Current status: Resolved – we are now able to share customer data with IBC and GISA and customers can now renew their license plates without challenges.
Issue: Downloads are not being re-triggered if they fail, resulting in brokers manually retriggering failed downloads in Guidewire or calling NUO
Current status: In progress – We’ve made improvements, with more work ongoing and you will see a reduction in occurrences.
Issue: eDocs are failing due to document generation failure
Current status: Identified – we are aware of this issue and will provide an update once available.
Issue: Downloads are not being received, resulting in manual retrieval from Guidewire policy system
Current status: In progress – we’ve made improvements but you may experience intermittent issues with downloads.
