An update on commercial lines renewals transitioning into Guidewire
June 13, 2023
Commercial Lines
As you know, we started transitioning our commercial lines business to Guidewire early this year.
As you know, we started transitioning our commercial lines business from our legacy system to Guidewire early this year. This requires our underwriting team to renew each policy in Guidewire – a highly manual process that requires a significant amount of time and effort. Combined with the peak season for policy renewals, we are experiencing a lag in our lead time to release your customers’ renewal policies.
I would like to assure you that we are doing our very best to bring you the service that you expect. As a result, we’re prioritizing renewals and focusing our underwriting team’s efforts to ensure that we restore our service as soon as possible. This means that you may experience delays in our response to your new business and midterm change submissions.
In the coming weeks, you can expect an update on how we’re doing.
If you have any questions, please contact your business development representative.
As always, thank you for your understanding and continued support.
Kate Hogan
VP, Broker Performance and Engagement
What’s the latest?
Wildfire Prevention Month: A broker guide for client outreach
Commercial Lines, Personal Lines
May 14, 2026
With wildfire risk growing across Canada, now is the time for proactive outreach. Explore key talking points, prevention insights, and complimentary added protection to support your client conversations.
A deeper look at our target segments: Retail
May 14, 2026
Understand our Retail appetite at a glance. This quick guide highlights target risks, key underwriting considerations, and a real‑world example.