Protecting customer payment information

July 23, 2026
Personal Lines

As part of our commitment to protecting customer information, Gore Mutual is encouraging customers to use our online payment option when making credit card payments. Customers who contact Gore Mutual regarding a credit card payment will be directed to our public website to complete their payment securely online. 

What's happening

As part of our commitment to protecting customer information, Gore Mutual is encouraging customers to use our online payment option when making credit card payments. Customers who contact Gore Mutual regarding a credit card payment will be directed to our public website to complete their payment securely online.

How brokers can help

When discussing payment options with customers, please encourage them to use Gore Mutual's online payment service available through our website.

If a customer contacts you regarding a credit card payment, please direct them to the online payment option rather than having credit card information stored in emails, documents, photographs or broker management systems (BMS).

Why this matters

Having customers enter their payment information directly through Gore Mutual's secure online payment service helps:

  • Protect sensitive customer payment information
  • Reduce the risk of payment errors and privacy breaches
  • Minimize the need to store credit card information in emails, photographs, documents or a BMS

By working together, we can protect your clients while supporting secure and efficient payment practices.          

What’s the latest?

National Day for Truth and Reconciliation – office closure notice

Corporate

September 17, 2026

On September 30, we recognize the National Day for Truth and Reconciliation, honouring the children and survivors of residential schools, their families, and communities. As part of our commitment to learning, reflection, and reconciliation, all Gore Mutual offices will be closed on Wednesday, September 30, 2026. 

Claim Opening and Closing Notices moving to eDocs

Corporate

September 17, 2026

Claim Opening and Closing Notices are now available through eDocs, making it easier to receive claims information electronically. This enhancement is the first step in Gore Mutual’s ongoing efforts to simplify processes and improve the broker experience.