Our ClaimCare staff are ready to help you with your claims needs during this pandemic. We are working with our Claimcare network to give you best service allowable in this rapidly changing time. We’re also investigating virtual ways of interacting with our customers as we take precautions to protect the health of you and your family.


We know claims can be stressful and we truly care about the outcomes we create for our customers. That’s why we’re happy to introduce ClaimCare, a new approach to our great claims service. Take a look at some of the highlights below.

Right Away Pledge

We promise to get back to our customers the same day and get their claim moving right away – even during severe weather events.

Dedicated ClaimCare Advisors

Our ClaimCare Advisors are here to help customers when they need us the most – 24 hours a day, 7 days a week. We’re not a call centre, which means that if you need to make a claim, the same ClaimCare Advisor will guide you through the entire process so there are no surprises.

ClaimCare Tracker

Claims can be complicated and it’s our job to manage all the moving pieces. Our ClaimCare Tracker provides regular updates to keep you and your insurance broker up-to-date on what’s happening every step of the way.

ClaimCare Concierge

Your time is important, and we don’t want to keep you waiting on the phone. If your ClaimCare Advisor is busy helping another customer, our ClaimCare Concierge can provide immediate answers to questions you may have about coverages and more.

Certified ClaimCare Network

Our Certified ClaimCare Network is ready to help you repair or rebuild. We’ve selected these trusted experts because they’ve consistently met our high standards. Whether it’s a construction contractor, auto repair facility or disaster recovery, our network is experienced, and proven to get the best results. This is why we guarantee their work for as long as you own your car or home.

ClaimCare Mobile Response Team

When disasters happen, our ClaimCare Mobile Response Team is on the ground taking care of our customers and helping with their immediate needs by providing emergency funds for food, accommodation and more.

Make a Claim

Contact your Broker

Your insurance broker is often the best place to start. They can provide valuable advice and ensure things get moving quickly. Check your documents to find your broker’s contact details or search for your broker below.

Call us 24/7

If you can’t find your broker’s details or you’d prefer to speak with one of our ClaimCare Advisors directly, call us 24/7. We’re here to help.


Have a simple question?
For any non-urgent questions about your claim, send us an email. We’ll do our best to answer your questions on the same day or the next one during business hours.