Technology continues to change at a rapid pace, creating exciting opportunities for bold and substantive change in the insurance industry. Recent years have seen Gore Mutual developing our digital strategy and equipping brokers with innovative products and technology solutions. This past spring, we bolstered our in-house Digital team with the addition of Sachin Rustagi as Director of Digital.
“Our new team marries digital expertise with strong underwriting and product development skills,” says Rustagi. “We are beginning to operate more like a start-up with an agile, entrepreneurial, customer-centric mindset in a sort of innovation lab environment, and everything we do is for broker distribution.”
At Gore Mutual, we’re committed to providing brokers with practical, easy to understand solutions that are simple for customers to purchase. For example, the development of API-based products that enable brokers to compete directly with the very best online offerings.
“The industry is running faster to meet the needs of modern customers who increasingly want to use digital outlets to research and buy insurance,” Rustagi says. “We believe that in the future they’ll want an in-store retail experience alongside their smartphone to access insurance and we’ll help brokers respond to that.”
Our digital team is already collaborating with brokers that are actively looking to strengthen their digital businesses. Together, we’re developing pilot projects and exploring new start-ups that can bring greater value to customers.
“As an innovative medium-sized insurer, we have an open door policy,” says Rustagi. “If any brokers, start-ups or even our competitors are interested in collaborating with us to modernize the broker channel and make insurance better for customers, we’re happy to talk with them.”
Gore Mutual is investing more than ever before in technology to help brokers compete in the digital world, and we’re committed to greater emphasis on standardized workflow, automation, personalization, transparency and self-service.
“Ultimately, we want to enable brokers to deliver best-in-class digital products and technology solutions and collaboration is key to this,” Rustagi says. “We need to partner across the industry to develop tools that can help brokers succeed in the digital marketplace and deliver easy, simple products online so that customers can get the coverage they want when they want.